Tag

#AI quality

2 pieces filed under “AI quality”.

AI · 13 Nov 2025 · 12 min

Golden evals: mining support tickets for test sets

Your support inbox is the best LLM eval dataset you'll ever get. How to mine tickets into versioned golden sets that catch regressions before users do.

LLM evalsAI qualitysupport

AI · 7 Oct 2025 · 9 min

Evals before features: how we measure LLM quality

How we build evaluation harnesses for LLM features: golden datasets, rubric graders, human review lanes and regression tracking that stakeholders can read.

LLM evaluationAI qualitygolden datasets