#dashboards
5 pieces filed under “dashboards”.
AI cost observability: tokens are a line item now
LLM features live or die on unit economics. Build per-feature token budgets, cost-per-successful-task dashboards, cache tracking and frontier charts execs actually read.
Funnel metrics: measure the movement, not the moment
Snapshots lie; cohorts and velocity tell the truth. How to define funnel stages across teams, pick the metrics that find the constraint, and run the weekly review.
Empty states are onboarding: designing the blank dashboard
The blank dashboard is the highest-leverage screen in a SaaS product: three empty-state archetypes, sample-data patterns that teach, and measuring the lift.
Data tables for people who live in them
Ops and finance users live inside your tables all day. Density modes, sticky decisions, column management, honest exports and keyboard speed runs.
Customer health scores: design them like you mean it
Health scores worth trusting: component signals over opaque integers, trends over snapshots, alert thresholds without noise, and sharing the score.