Tag
#knowledge base
2 pieces filed under “knowledge base”.
Growth · 14 Aug 2026 · 10 min
The help centre is a growth channel: SEO that deflects tickets
Your help centre is a growth channel in disguise. How to write support docs that rank for problem-aware searches and measurably deflect tickets.
help centreknowledge basesupport SEO
AI · 11 Aug 2026 · 11 minRAG and the staleness problem: freshness is a ranking signal
Stale retrieval makes RAG answers confident folklore. Treating freshness as a ranking signal, surfacing 'last updated' in answers, and designing the re-indexing pipeline.
AIRAGretrieval