Health
Calm software for anxious moments. Telehealth, patient portals and clinical tools designed around accessibility and plain language.
Where we focus
- FocusTelehealth journeys
- FocusAccessible by default
- FocusBooking & triage UX
- FocusPrivacy-first architecture
What we do here
Building in health?
Tell us the constraint — regulation, legacy stack, impossible deadline. We have probably met it before.
Start a projectTeaching what the AI can do: feature discovery as curriculum
AI features fail when users don't know what to ask. Designing discovery surfaces — prompt starters, worked examples, capability demos — that teach, not decorate.
The highest-traffic UI nobody designs: forms
Forms are the most-used, least-designed UI on the web. A practitioner's guide to labels, validation timing, error copy, autofill and mobile keyboards.
Buying accessible software: a procurement playbook
A procurement playbook for accessibility: brief language that binds, evaluating claims beyond the VPAT, acceptance criteria that bite, and keeping standards after launch.
Beacon Health: an AI triage assistant that knows when to stop talking
A primary-care network wanted an AI front door without the risk. We designed an AI triage assistant with red-flag escalation, clinician review and offline evals.
Trailswell: habit tracking without the guilt trip
Habit apps run on guilt. Trailswell wanted the opposite: a tracker that celebrates calmly, treats lapses honestly, and survives week three.
Kowa Health — unifying nine clinics onto one patient platform
Nine NZ primary-care clinics, five booking systems and a phone-heavy queue, unified into one patient portal co-designed with the receptionists who run it.