#checkout
10 pieces filed under “checkout”.
State machines for checkout and onboarding flows
Multi-step flows rot into boolean soup. Explicit state machines fix back-button bugs and analytics blindspots — with a worked checkout example.
Address autocomplete that earns its keep
Address capture is where checkout helps or hectors: lookup with a manual escape, international format chaos, correction over scolding, and a plan for API failure.
Checkout friction: where conversions actually die and how to find out
Checkout abandonment is diagnosed with funnels, error logs and session data — not vibes. Where conversions actually die, how to measure each death, and what to fix first.
Click-and-collect without the car-park chaos
BOPIS is a promise your website makes about a physical place. Store-level stock honesty, honest handoff windows, SMS that stands alone, and the expired-order state.
Multi-currency storefronts without the exchange-rate lies
Display currency vs settlement currency, duties honesty at checkout, geo-prompts with consent, and the switcher that quietly inflates rates — done properly.
Address forms for the world: one field doesn't fit all
International checkout forms: per-country field order, autocomplete's confident lies, the phone field's real job, PO-box honesty, and testing with real parcels.
Gift flows: the seasonal feature that deserves year-round craft
Gifting is a revenue line with a calendar. Multi-address checkout, date-promise logic, gift-card UX, the recipient experience, and a peak-season runbook.
Payments and trust at the AU/NZ checkout
Cards, Afterpay, Zip, PayPal and Apple Pay — how to order payment methods, price the fees honestly, and earn trust without clip-art badges at the AU/NZ checkout.
The checkout friction audit: 40 checks, one afternoon
Checkout is where e-commerce revenue quietly bleeds out. The forty-check audit we run before any redesign: field math, wallets, error recovery, trust.
Saltbush Collective: a marketplace for food with a postcode
A two-sided marketplace connecting regenerative farms to city buyers. We built producer storefronts, seasonal availability and a checkout tuned for mixed baskets.