Tag
#knowledge transfer
2 pieces filed under “knowledge transfer”.
Playbooks · 16 Apr 2026 · 10 min
Handover without the hangover: documentation your team will read
A clean agency-to-client handover in practice: documentation people actually read, runbooks that run, training that sticks, and who owns the keys afterwards.
agency handoverdocumentationknowledge transfer
Playbooks · 10 Mar 2025 · 9 minHandovers that don't decay: the living handover playbook
Most agency handovers are a folder of PDFs and a prayer. Here's the playbook we run instead: documentation that gets used, pairing windows, and a 30-60-90 support taper.
agency handoverdesign handoffknowledge transfer