#agency process
5 pieces filed under “agency process”.
Status updates clients actually read
The one-screen weekly note format that kills the 40-slide deck: shipped, next, blocked, decisions needed — with working demos instead of jargon and metrics in context.
The first two weeks with an agency: a client's field guide
What actually happens in the first fortnight of an agency engagement: access checklists, stakeholder mapping, decision calendars, and how week-one demos become possible.
After launch: the first 90 days done properly
Launch day is the start, not the finish. How we run the first 90 days after a site ships: analytics baselines, bug etiquette, and the next engagement.
Handovers that don't decay: the living handover playbook
Most agency handovers are a folder of PDFs and a prayer. Here's the playbook we run instead: documentation that gets used, pairing windows, and a 30-60-90 support taper.
Discovery sprints: two weeks that de-risk six months
Our discovery sprint format, published: inputs, the ten days, the decision memo output, who must attend, and when discovery is a stall dressed as diligence.