#process
6 pieces filed under “process”.
Our responsible-AI review, in the open
The full review we run before any AI feature ships: risk taxonomy, red-team scripts, disclosure patterns, data-handling checklists — and how we say no to features.
Skip the RFP: a better way to buy creative work
RFPs select for proposal-writing, not building. A better process: a short 'request for conversations', a shortlist of three, paid discovery with two.
Analytics pipelines you can actually trust
Dashboards nobody trusts get quietly ignored. Event schemas, validation at the edge, QA environments for data, and pruning metrics nobody has read in two quarters.
Running a content model workshop before the design starts
A two-hour workshop format that produces a real CMS content model — index cards, cardinality questions, naming rules — before anyone draws a single page.
Dependency hygiene: the boring audit that saves the launch
Client codebases rot at the package.json line. Audit cadences, update windows, vendoring decisions, and the licence review nobody does until procurement asks.
Design handoff that doesn't decay in a sprint
Why handoffs rot and how we stop it: living tokens, component specs over pixel mocks, motion specs with real easing values, annotations that survive sprints.