Tag
#service design
2 pieces filed under “service design”.
Case study
Prairie Mutual: claims that take six minutes, not six phone calls
A regional insurer replaced a fourteen-page claims PDF with a six-minute guided flow — and 'where is my claim?' calls fell by more than a third.
Case studyEasement Legal: a law firm site without the mahogany
A community legal centre replaced mahogany-and-gavel clichés with a plain-language service finder, honest fee tables and interpreter-first design.