Tag

#resilience

2 pieces filed under “resilience”.

Web design · 6 Nov 2025 · 9 min

Your error pages are a system: design them like one

404s, 500s, offline and maintenance states are one family with one voice. Design them together, give each a real recovery path, and log what users hit.

error statesUX writingsystems thinking

Case study

Pylon Health: telehealth that treats anxiety as a UX problem

How Brassfern rebuilt Pylon Health's telehealth booking flow around patient anxiety — plain-language triage, an honest waiting room, and dropouts that heal.