Tag
#health
4 pieces filed under “health”.
Case study
Beacon Health: an AI triage assistant that knows when to stop talking
A primary-care network wanted an AI front door without the risk. We designed an AI triage assistant with red-flag escalation, clinician review and offline evals.
Case studyKowa Health — unifying nine clinics onto one patient platform
Nine NZ primary-care clinics, five booking systems and a phone-heavy queue, unified into one patient portal co-designed with the receptionists who run it.
Case studyPylon Care: an AI support assistant that knows its limits
Pylon Health's support queue drowned in the same five questions. We shipped an AI assistant with citations, red lines and a kill switch — evals first.
Case studyPylon Health: telehealth that treats anxiety as a UX problem
How Brassfern rebuilt Pylon Health's telehealth booking flow around patient anxiety — plain-language triage, an honest waiting room, and dropouts that heal.