Tag
#retail
4 pieces filed under “retail”.
E-commerce · 22 Jan 2026 · 9 min
Click-and-collect without the car-park chaos
BOPIS is a promise your website makes about a physical place. Store-level stock honesty, honest handoff windows, SMS that stands alone, and the expired-order state.
click and collectomnichannelcheckout
E-commerce · 19 Mar 2025 · 10 minDigital merchandising: shelves, not search results
Collection pages are shelving decisions wearing a UI. Sequencing strategy, badges with meaning, photography rhythm, facets that match mental models.
merchandisingcollection pagesecommerce UX
Case studyWillow & Wren: the bookshop site that reads like a bookseller
An independent Tasmanian bookshop went online without going generic: shelf-talkers as a content model, honest stock states and a newsletter that outsells the algorithm.
Case studyTallow & Co.: a 1987 butcher becomes a modern providore
A heritage Adelaide butcher went online without losing the counter-chat. How we built pre-order flows, seasonal boxes and a brand refresh the regulars didn't notice.